Exchange Policy
At Kash5astore, we prioritize customer satisfaction and offer a fair exchange policy for our products.
• If a customer receives an item and encounters any technical issue, they must report the issue within 2 days of receiving the product. If reported within this period, we will exchange the item for free,
Before delivery, we ensure the product is fully functional by sending a video demonstrating and confirming that the product is working properly.
• After the 2-day period, if the customer faces any issue, they must visit our showroom to request an exchange. The exchange will be processed after inspecting the item to verify the issue.
Returns:
Shipping costs are nonrefundable
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the Receipt or proof of purchase.
You can Return your Product to Our Showroom
Hawalli , Bin Khaldoon st ,Bassam 1 Building ,4th floor ,Office 14..
• Return Schedule:
• Morning: 11:00 AM – 1:30 PM
• Evening: 6 PM – 9:30 PM
Non-Returnable Items:
In compliance with Kuwait’s e-commerce regulations, certain products are non-returnable under any circumstances due to health, safety, hygiene, and electronic device policies. This policy ensures the safety and satisfaction of all our customers.
Non-Returnable Products Include (but are not limited to):
1. Personal Care Items:
• Hair Brush Dryers (Electronic and Non-Electronic)
• Lice Remover Combs
• Shavers
• Callus Removers
• Ear Wax Removers
• Blackhead Removers
• Hair Remover Products
2. Hair and Beard Care:
• Normal Combs
• Beard Straightener Combs
• Beard Filling Pen Combs
3. Footwear and Socks:
• All Types of Socks, including:
• Moisturizing Gel Socks
• Compression Socks
4. Dental Care Products:
• Tongue Brushes
• Dental Floss
• Sonic Dental Oral Care Tools
5. Nail Care Products:
• All Nail-Related Products
• Nail Clippers
• Nail Polishers
6. Health and Therapy Devices:
• Mesh Nebulizers
• Digital Therapy Body Massagers
• EMS Foot Massage Mats
7. Installed Items:
• Tables (If installed,and Unscrewed)
8. Clothing & Undergarments:
• Undergarments
• Shirts
• Vests (including anti-sweat vests and slimming vests)
• Belts (of all types)
Note:
While Clothing & Undergarments are non-returnable, exchange for size is allowed within 2 days of receiving the product, provided the item is unused and in its original condition.
Please contact us via WhatsApp for size exchanges or any inquiries. (This is Only Applied to Section 8)
Flash Deal Return & Exchange Policy
Items sold under the Flash Deal category are non-returnable due to their limited-time promotional nature. As these items are sold at significantly discounted prices, all sales are final.
However, if a manufacturing defect is found, the item cannot be returned but may be exchanged for the same product if available. Customers must report any defects within 24 hours of receiving the item, and the exchange request will be subject to approval after inspection. If the item is out of stock, an alternative solution will be provided.
Customers are encouraged to carefully review product details before purchasing Flash Deal items.
Important Notes:
• These items cannot be returned even if unused, to maintain hygiene, safety, and device integrity.
• For other eligible items, returns must comply with Kashkastore’s standard return policy conditions.
Thank you for your understanding and support of our commitment to customer health and safety.
Refunds:
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit/Debit card
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
🔄 Refund Policy:
To ensure a smooth and quick refund process, customers must contact us on WhatsApp before initiating any return. This helps us guide you through the process and confirm the eligibility of your item.
🧾 Refund Process Steps:
1. Contact us via WhatsApp to explain the issue and request a refund.
2. Our team will review your request and guide you through the next steps.
3. You will be asked to bring the item to the showroom along with the original invoice.
4. We will inspect the product on the spot.
5. If the item is approved for return, the refund process will begin based on your original payment method.
📌 Important Refund Conditions:
• The product must be unused and in its original packaging.
• The original invoice is required for any refund.
• Some products are non-returnable and non-refundable, as specified on the product page or according to store policy.
💳 Refund Method & Timeline:
🟣 Tabby Payments:
• A 7% fee will be deducted by Tabby.
• Refund is processed within 4 working days.
🟢 Credit/Debit Card (Visa/Mastercard):
• A 2.5% processing fee will be deducted.
• Refund is returned to the same card within 4 working days.
🟠 Knet or Cash Payments:
• No extra fees apply.
• Refund will be processed via Knet or bank transfer within 3 working days.
Let me know if you’d like it in Arabic or need a short summary version!
Shipping:
You will be responsible for paying for your own shipping costs for returning your item.
You can also return the items to our office on:
Hawalli , Bin khaldoon st ,Bassam1 building , 4th floor ,Office No 14.
Shipping costs are nonrefundable
